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The magazine of the Air Liquide Group | Customer experience

As customer experience becomes a key issue of differentiation, co-constructing the offers through listening and dialogue becomes key to guaranteeing customer satisfaction and the company’s performance.

Topics
Customer experience  | September 09, 2021 | 4 mins

Creating more value with our suppliers

Air Liquide’s sustainable procurement policy focuses on suppliers with best-in-class environmental, social, ethical and economic performance. From selecting sustainability-critical suppliers to identifying corrective actions and ensuring continuous improvement, close collaboration is critical every step of the relationship. Karen Quah, Senior Analyst, Sustainable and Collaborative Procurement for Air Liquide in Asia Pacific, tells us more.

Customer experience  | August 26, 2021 | 5 mins

Strengthening the sustainable development criteria in our customer surveys

Since the launch of Air Liquide’s Voice of the Customer (VoC) platform in 2017, many of our entities have collected customer feedback on our environmental performance. In line with our recently announced sustainable development objectives, the Group now plans to go one step further, covering all activities and geographical areas, while enlarging the scope of the questions to new topics, such as ethics and sustainable development.

Customer experience Read on

"Behind any exceptional patient service, there are always engaged employees"

François Jackow
Member of the Air Liquide group Executive Committee in charge of the Healthcare activities
Customer experience  | June 22, 2020 | 8 mins

Qlixbi: the human story behind

Air Liquide has received a prestigious Red Dot Design Award for its Qlixbi packaged gas offer. What was it about this system for supplying welders with gas cylinders that caught the jury’s attention? What is unique about this new solution? We went behind the scenes to meet the people involved in the design process from the start.

Customer experience  | September 19, 2019 | 6 mins

Designed with welders, for welders: the revolutionary Qlixbi solution

Drawing on its international expertise in welding and cutting gases, Air Liquide has pioneered an innovative offer that eases the difficult work of welders: Qlixbi, a breakthrough packaged gas offer including a new generation gas cylinder and a suite of digital solutions designed with welders, for welders. We spoke to Craig Hall, managing director at IM Fabrications Ltd., about the benefits that Qlixbi have brought to his workshop.

Customer experience  | July 11, 2019 | 4 mins

Craft beers: barley, water, hops and gas!

As the first and only gas company to offer an in-house craft beer expertise, Air Liquide, through its U.S. subsidiary Airgas, supports the bubbling American craft beer market. We met with Dan Peterson, Brewmaster & Director of Operations at Ferment Brewing Company.

Customer experience Read on

"Sharing knowledge, venturing outside our comfort zone, learning from other sectors: this spirit of constant learning is vital to staying ahead in a fast-moving globalized world!"

Benoît Potier
Chairman & CEO
Customer experience  | June 13, 2019

United States: driving the future of industry with our customers

In 2018, Air Liquide made significant strides in the United States, the world's largest industrial gases market. Thanks to its customer-centric mindset, operational excellence, and unique innovation approach, the Group offers customers of all sizes reliable gas supply and high-value solutions that allow them to improve competitiveness and think ahead to meet the challenges of tomorrow.

Customer experience  | June 06, 2019
The advantages of the HeatOx technology for SISECAM
Customer experience  | May 07, 2019 | 3 mins

An interactive tool to offer the best client experience

In March 2017, as part of its effort to become a leader in customer satisfaction in its industry, Air Liquide launched the digital platform, Voice of the Customer, to collect and analyze customer reviews in real time throughout the world. Read our interview with Godfrey Mthembu, an Air Liquide customer in South Africa.

Customer experience  | February 13, 2019

Analytical precision: innovating together

Thermo Fisher Scientific develops high-quality analytical and calibration equipment for applications in geochemistry, life sciences, food product traceability, sports doping, and also research on climate change. The leading analytical instrument manufacturer recently teamed up with Air Liquide to supply customers with stable isotope gases.

Customer experience  | January 21, 2019

Ensuring the kick-start of an XXL industrial project

T17 is the world's largest oxygen production unit, owned and operated by Air Liquide for Sasol in South Africa. As the Plant Manager, Bertus Swart was responsible for ensuring the startup of this state-of-the-art plant, with a total production capacity of 5,000 metric tons of oxygen per day. His secret? “Go beyond set goals, explore different approaches, be open to new ideas and support my team with a creative mind.”

Customer experience  | September 25, 2018

Airparif, monitoring air quality in and around Paris

When it comes to measuring air pollution, the weather is as important for Airparif as prevailing traffic conditions: anticyclones, lack of wind, temperature inversions, etc. Throughout the year, the organization measures air quality in Paris and its region and issues alerts when pollution spikes are expected, which in turn helps public policymakers take the necessary measures.

Customer experience  | May 09, 2018

The world’s largest oxygen production unit

The world’s largest oxygen production unit has just been inaugurated on the site of Secunda, South Africa. Sasol, an international integrated energy and chemicals company, entrusted Air Liquide with the unit's construction, ownership and operation for the next 20 years. Explanations.