listening
data collected every day
connected devices
Home delivery, transport on demand or car rental companies have long been forging ahead in terms of customer experience, offering user-centric intuitive platforms, secure online payment, express delivery… Today, the industry and healthcare sectors are getting in tune with providing a consistent and customized experience to customers and patients. However, there is nothing obvious about replacing over-the-counter service with an application, or guaranteeing the implementation of a new contract within the hour.
In short, "making it simple" can represent a real challenge when it applies to dozens of countries and involves complex logistics and high tech assets. When talking about digitization, technology alone is not enough. People are at the heart of this transformation, be they customers, patients or employees. Take a look behind the scenes of this transformation.
Data protection: simplicity goes with trust
New services to enrich the customer experience require the processing of very large volumes of data, the analysis of which comes at a price: trust. Used to complying with the highest industrial and health standards, the Group has developed global expertise in data management: acquisition, processing, hosting, using in-house or third-party software, with a very strong focus on data protection. Whatever the business sector, data protection is currently subject to continuous development and adaptation. Compliance with regulations - reinforced with the General Data Protection Regulation (GDPR) in Europe - is a priority for the Group in its relationships with customers and partners. Air Liquide relies, in particular, on the promotion of best practices among all subcontractors and third parties involved in data processing.
Article published on March 26, 2019