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The magazine of the Air Liquide Group

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Open innovation  | May 17, 2019

VivaTech 2019: celebrating Tech4Good

Air Liquide was present at VivaTech with a booth located at heart of the Hall of Tech. Health, green tech, food, safety, and employee integration: a great opportunity to discover the potential of Tech4Good (innovation for the common good) by testing the technologies developed by four start-ups, partners of Air Liquide, and by experiencing numerous pitches given by Group experts, start-ups and partners.

Customer experience  | May 07, 2019

An interactive tool to offer the best client experience

In March 2017, as part of its effort to become a leader in customer satisfaction in its industry, Air Liquide launched the digital platform, Voice of the Customer, to collect and analyze customer reviews in real time throughout the world. Read our interview with Godfrey Mthembu, an Air Liquide customer in South Africa.

Energy transition  | April 25, 2019

Transforming waste into renewable energy

Each day, human activity produces over 10 billion kilos of waste around the world. At a time when the energy transition is a key concern of governments, society and industry, Air Liquide is recycling organic material from farming or from household or industrial waste to convert it into biomethane, a clean and renewable alternative energy source.

Customer experience Read on

"Sharing knowledge, venturing outside our comfort zone, learning from other sectors: this spirit of constant learning is vital to staying ahead in a fast-moving globalized world!"

Benoît Potier
Chairman & CEO
Open innovation  | April 16, 2019

Paris Innovation Campus: collective intelligence to match customers' needs

Air Liquide’s R&D experts work hand in hand with the business teams. Aude Bertrandias, an engineer at the Paris Innovation Campus, and Benjamin Fillion, Biomethane Operations and Projects director in the United Kingdom, tell us how they work together to optimize the production of clean energy derived from organic matter. This example of cooperation shows how diversity of view points is a source of collective intelligence that accelerates innovation to serve the customer.

innovation Campus Paris Saclay collective intelligence open innovation
Digitization  | March 26, 2019

In real time: the power of digital for an enhanced customer experience

Efficient, simple, customized: a successful customer experience lies in these three words. It is a core objective of Air Liquide’s strategy, which relies on leveraging the power of digital to offer its customers and patients a first class experience.

Energy transition  | March 01, 2019

Cryocity™: working towards cleaner and quieter deliveries

As a result of the popularity of online orders for fresh or frozen products, urban deliveries are on the increase. Considered to be noisy and dirty, they have become a major issue for online sales and refrigerated transport companies, which also have to comply with increasingly strict environmental standards.

Energy transition

Did You Know?

10 to 15

million cars and 500,000 trucks could be powered by hydrogen by 2030!

Source: Hydrogen Scaling Up - study of the Hydrogen Council - November 2017

Customer experience  | February 13, 2019

Analytical precision: innovating together

Thermo Fisher Scientific develops high-quality analytical and calibration equipment for applications in geochemistry, life sciences, food product traceability, sports doping, and also research on climate change. The leading analytical instrument manufacturer recently teamed up with Air Liquide to supply customers with stable isotope gases.

Energy transition  | January 30, 2019

Spreading hydrogen energy in Korea

In 2016, Somie Kim took on a new role as Head of the Hydrogen Energy activity in South Korea. Her mission: "to change the face of the Korean automotive industry through the deployment of hydrogen stations." Since then, she has been working in partnership with Hyundai and represents Air Liquide in a public-private consortium dedicated to this matter.

Customer experience  | January 21, 2019

Ensuring the kick-start of an XXL industrial project

T17 is the world's largest oxygen production unit, owned and operated by Air Liquide for Sasol in South Africa. As the Plant Manager, Bertus Swart was responsible for ensuring the startup of this state-of-the-art plant, with a total production capacity of 5,000 metric tons of oxygen per day. His secret? “Go beyond set goals, explore different approaches, be open to new ideas and support my team with a creative mind.”

Open innovation Read on

"Open Innovation, a key to transforming customer experience"

Benoît Potier
Chairman & CEO
Open innovation  | December 20, 2018

Start-ups: accelerating innovation together

In a rapidly changing world, detecting customers’ needs is key to anticipate products and services that will meet their challenges—whether they be to gain efficiency, improve the user experience or reduce the environmental impact of their activities.This is the reason why Air Liquide collaborates with more than 100 start-ups around the world, across all its businesses.

Industry of the future  | December 11, 2018

Hydrogen: forging the future with SMR-X™ technology

In 2018, Air Liquide signed a new contract with its long-standing strategic customer Covestro, a leading global supplier of high-tech polymer materials. The Group will produce hydrogen directly on Covestro’s site in Antwerp (Belgium) using its state of the art SMR-X™ technology. It will allow for hydrogen production while offering increased energy efficiency and a reduced carbon footprint. The unit will start operations in 2020.

Air Liquide - world leader in gases
Energy transition  | November 29, 2018

HyBalance: towards carbon-free hydrogen

In September 2018 in Hobro, Denmark, Air Liquide inaugurated HyBalance, a pilot site for the production of carbon-free hydrogen. This unit’s specificity is that it uses electrolysis technology which allows it to balance the electricity grid and store surplus electricity in the form of hydrogen that will be used in industry and transportation. This project was initiated in 2016 in a country that is pioneering the energy transition.

Oxygen, nitrogen and hydrogen
Industry of the future

"With Connect, Air Liquide has completed an important step in its digital transformation by beginning the large-scale deployment of the factory of the future"

Guy Salzgeber
Executive Vice President, Europe Industries Hub Executive Vice President