On the occasion of the 2019 Paris Air Show, Air Liquide presented its innovative solutions in space and aerospace, such as the use of hydrogen as a viable energy alternative for aircraft. It was also an opportunity to discover new technologies developed for the future Ariane 6 launcher or for electric propulsion for satellites and its projects in connection with space exploration (moon village, ExoMars, etc.).
In 2018, Air Liquide made significant strides in the United States, the world's largest industrial gases market. Thanks to its customer-centric mindset, operational excellence, and unique innovation approach, the Group offers customers of all sizes reliable gas supply and high-value solutions that allow them to improve competitiveness and think ahead to meet the challenges of tomorrow.
"Behind any exceptional patient service, there are always engaged employees"
The healthcare industry is experiencing some major shifts, including aging populations, accelerated urban growth, technological progress, sedentary lifestyles, and the increase of chronic illnesses. Healthcare systems, which are often organized around hospitals, do not always encourage support for chronic diseases that require regular, long term monitoring.
Air Liquide was present at VivaTech with a booth located at heart of the Hall of Tech. Health, green tech, food, safety, and employee integration: a great opportunity to discover the potential of Tech4Good (innovation for the common good) by testing the technologies developed by four start-ups, partners of Air Liquide, and by experiencing numerous pitches given by Group experts, start-ups and partners.
In March 2017, as part of its effort to become a leader in customer satisfaction in its industry, Air Liquide launched the digital platform, Voice of the Customer, to collect and analyze customer reviews in real time throughout the world. Read our interview with Godfrey Mthembu, an Air Liquide customer in South Africa.
"Sharing knowledge, venturing outside our comfort zone, learning from other sectors: this spirit of constant learning is vital to staying ahead in a fast-moving globalized world!"
Each day, human activity produces over 10 billion kilos of waste around the world. At a time when the energy transition is a key concern of governments, society and industry, Air Liquide is recycling organic material from farming or from household or industrial waste to convert it into biomethane, a clean and renewable alternative energy source.
Air Liquide’s R&D experts work hand in hand with the business teams. Aude Bertrandias, an engineer at the Paris Innovation Campus, and Benjamin Fillion, Biomethane Operations and Projects director in the United Kingdom, tell us how they work together to optimize the production of clean energy derived from organic matter. This example of cooperation shows how diversity of view points is a source of collective intelligence that accelerates innovation to serve the customer.
Efficient, simple, customized: a successful customer experience lies in these three words. It is a core objective of Air Liquide’s strategy, which relies on leveraging the power of digital to offer its customers and patients a first class experience.
Did You Know?
10 to 15
million cars and 500,000 trucks could be powered by hydrogen by 2030!
Source: Hydrogen Scaling Up - study of the Hydrogen Council - November 2017
As a result of the popularity of online orders for fresh or frozen products, urban deliveries are on the increase. Considered to be noisy and dirty, they have become a major issue for online sales and refrigerated transport companies, which also have to comply with increasingly strict environmental standards.
Thermo Fisher Scientific develops high-quality analytical and calibration equipment for applications in geochemistry, life sciences, food product traceability, sports doping, and also research on climate change. The leading analytical instrument manufacturer recently teamed up with Air Liquide to supply customers with stable isotope gases.
In 2016, Somie Kim took on a new role as Head of the Hydrogen Energy activity in South Korea. Her mission: "to change the face of the Korean automotive industry through the deployment of hydrogen stations." Since then, she has been working in partnership with Hyundai and represents Air Liquide in a public-private consortium dedicated to this matter.
"Open Innovation, a key to transforming customer experience"