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The Group's Principles of Action

Our Action Principles reaffirm the Group’s values concerning the environment, innovation, our organization and our main stakeholders (shareholders, customers, employees, suppliers and business partners).

Our shareholders

Shareholder satisfaction and loyalty enable Air Liquide to develop a long-term strategy.

Shareholders are therefore at the core of Air Liquide’s concerns and those of its management. All corporate decisions are taken in the interests of the company and its shareholders in order to ensure growth in the value of our business.

This responsibility is set out in our Shareholders’ Charter which is based on the following four commitments:

  • Consideration and respect for all shareholders
  • Listening to and informing shareholders
  • Shareholder remuneration and increased investment value over the long term
  • Shareholder services

Our customers

Air Liquide anticipates market developments, continually listens to its customers, offers them innovative and competitive technologies, products and services and delivers on its commitments.

Professionalism and rigour guarantee the safety, availability and reliability of its services.

Air Liquide works alongside its customers worldwide, locally and globally, on a day-to-day and long-term basis, investing on their behalf and providing them with regular service on a long-lasting basis, within the framework of clear contractual relationships that are in line with each party’s economic interests.

Our employees

Air Liquide fosters its own success and that of its employees by motivating them in the performance of their work and encouraging them to set demanding performance standards for themselves.

We offer all our employees working conditions focused on safety in the workplace, respect for people, the rejection of all forms of discrimination, a competitive level of compensation aligned with performance and a culture of diversity, open-mindedness and transparency.

Air Liquide unites all its employees by fostering their spirit of initiative, their sense of responsibility and their professionalism and by promoting a strong sense of teamwork and knowledge sharing.

We must all prepare to face future challenges via the development of skills, training, professional and geographical mobility and dialogue.

Our suppliers and business partners

The relationships between Air Liquide and its suppliers are founded on a continual and objective assessment of their performance in terms of quality, competitiveness and service.

Due to the fact that Air Liquide’s business is both local and global and given the requirements of an international customer base, Air Liquide attaches increasing importance to the ability of its suppliers and business partners to accompany the Group throughout the world and to ensure a high level of safety, reliability and competitiveness.

In some critical areas, our business partners’ close involvement with our commercial strategy requires us to establish strong and lasting relationships with them.

Download the supplier code of conduct

Local communities

Air Liquide complies with the laws and regulations of all countries and all regions of the world where it operates, particularly in the areas of labor, competition and the environment and, in certain cases, it also imposes its own standards.

Air Liquide is not involved in either the operation or financing of political life. All of its subsidiaries are good corporate citizens and they implement the Group’s corporate governance and transparency principles.

Air Liquide rejects all forms of corruption. Independence does not mean indifference and Air Liquide takes part in the economic and social development of the regions where it operates through its technical, industrial and economic activities.

Air Liquide encourages community initiatives undertaken by its subsidiaries and their employees, particularly in the fields of the environment, health and education.

The environment

Air Liquide complies with environmental laws, regulations and standards. Through its technologies, it achieves continual improvement in the energy efficiency of its own facilities and it controls waste discharges.

Air Liquide is a major contributor to sustainable development:

  • In the industrial field, Air Liquide develops and provides technologies, products and services which, when integrated into its customers’ production processes, improve their effectiveness and quality and reduce emissions
  • In the field of health, Air Liquide provides products and offers solutions that sustain and preserve life
  • In the field of energy and natural resources, Air Liquide develops and uses technologies that contribute significantly to improving the global environment balance

A culture of innovation and performance

Innovation, particularly in the area of technology, and performance have been Air Liquide’s core values since its inception.

Innovation is an essential pillar of Air Liquide’s growth strategy and of its success. It is not only the product of Research & Development but also stems from its employees’ creativity which is stimulated, recognized and shared via an organized management system.

Performance is the priority objective for everyone at Air Liquide, in all areas and at all levels. Performance is the product of the competencies of all our employees, their ability to continually rethink and question matters in order to advance, and their willingness to work together in teams and share best practices for rapid implementation.

Sustained performance is achieved through strict management. This requires using measurement tools, recognizing performance and adhering to a common reference framework founded on discipline.

Innovation and performance rely on a common and shared reference and management system.

Systems and organization

Air Liquide has a clear strategy, medium-term priorities, annual actions plans, principles of action and Group policies that allow our personnel to combine their efforts in a coherent approach.

Air Liquide’s organization is based on the duality of its business, which is both local and global.

A flexible organization that is close to the customer enables us to:

  • Listen to our customers’ needs and meet their expectations in each local market
  • Guarantee the safety, availability and reliability of our services
  • Mobilize talents and initiative
  • Ensure a rapid operational response to day-to-day issues

Pooling our knowledge and resources in terms of professional and functional expertise within geographical areas or business lines, and using project-based management where necessary, enable us to share and enrich our know-how, to accelerate implementations and to improve efficiency.

The Group’s functional and business line management teams define a framework with the various zones which makes it possible to implement strategy consistently and rapidly depending on market conditions, to clarify implementation processes, to disseminate know-how and to enhance the development of people. This framework is reviewed periodically in order to adapt to changes in the environment.

Continual risk analysis allows us to implement appropriate means required to manage the risks we face and to mitigate their impact.

Finally, the internal audit function enables us to check that our principles of action and their related rules and processes are duly respected and that our systems are relevant and effective.

We have formalized our Action Principles in a document that details our approach to all our stakeholders. Available in 16 languages, this document has been distributed to all the Group’s entities.