Air Liquide announced today a major investment to upgrade and modernize its Enterprise Resource Planning (ERP) and business process systems throughout North America in order to more efficiently and effectively meet the needs of customers.
This investment enables Air Liquide to improve the overall technical performance, reliability and security of its systems as well as the ability to share information across geographic boundaries, and help drive process improvements in crucial areas such as customer service, manufacturing & production, distribution, and financial accounting.
The new system will increase customer visibility to Air Liquide throughout the sales cycle including order processing, order fulfillment and delivery activities. The system is designed to exceed customer expectations, providing upgraded tools and user interfaces to deliver benefits ranging from increased system performance to enhancements like improved cylinder tracking.
The transformational project is integral to Air Liquide’s broader efforts to streamline the company’s business processes. Central to the project is the implementation of best practices related to the electronic marketplace while standardizing the ERP system used by Air Liquide companies throughout North America, including Canada, the United States, Mexico and the Caribbean to Oracle E-Business Suite 12.2. Air Liquide will be using Oracle Service Oriented Architecture and Business Process Management tools to integrate and manage connections between business systems, vendors and divisions.
Michael Graff, Chairman & CEO of American Air Liquide Holdings, Inc., commented: “The fundamental benefit of Air Liquide’s investment in this significant systems upgrade is an improved and enhanced relationship with our customers. The resulting new technical foundation will help transform our ability to drive efficiencies, improve processes and strengthen synergies across Air Liquide’s business entities and geographies, while serving as an additional catalyst for innovation and growth.”
Air Liquide has selected Accenture – a global management consulting, technology services and outsourcing company – to provide system integration, project management and change management services for this project.