Skip to main content
Air Liquide
Air Liquide worldwide
Please select

Engineering & Construction


Large projects


Inside the Air Liquide digital transformation

Simplifying and enhancing the experience of our customers and patients

Digital transformation at Air Liquide is about leveraging the power of digital to deliver a world-class customer experience. It involves harnessing data and creating digital solutions to better manage our assets, interact with our customers and patients, and leverage our ecosystems.The value created offers higher efficiency, increased growth opportunities and business sustainability over the long term.

A customer-centric transformation strategy

Air Liquide’s digital transformation relies on the ACE strategy that aims at transforming the way Air Liquide:

  • manages its Assets (production units, storage facilities, cylinders, etc.) to guarantee the excellence of customer service
  • interacts with its Customers and patients to provide best-in-market customer experience
  • leverages its Ecosystems (internal communities and external innovation ecosystems) to ensure an agile and performing organization.

By defining a common framework for all business activities, Air Liquide is leveraging the power of digital to achieve the goals set in the NEOS Company Program, and to offer its customers and patients a best-in-industry experience.

Managing our assets, interacting with our customers, leveraging our ecosystems

An inclusive transformation 

Digital transformation is more than deploying new technologies, it is centered on improving and simplifying the experience of our customers, patients and our employees. And it is achieved by unleashing collaboration between Digital & IT teams, business lines and operations to make an even more networked and agile organization. 

The organization of key teams in Digital Fabs illustrates this ambition: those cross functional teams are the key partners for the business lines and corporate functions for their respective digital roadmaps. They develop successful Proof of Concepts (POCs) for future global digital solutions, transfer them to Minimum Viable Products (MVPs) and accompany the product lifecycle in alignment with the organization.    

Digital Fabs are part of the Digital & IT organization.

Driving value with and for the business teams at Air Liquide, Digital & IT designs, develops and runs products and services, enabling more efficient processes and improving the experience of Group’s employees, customers and patients. The team also harnesses vast quantities of data to co-create new approaches that empower Air Liquide’s staff and create new customer solutions, all the while helping the Group to monitor and reduce its carbon intensity and that of its customers. 

Optimal management of our assets

Integrating the latest digital solutions within its Large Industries business line gives Air Liquide the ability to extract and analyze operational data directly from its production sites. This data allows us to anticipate incidents, optimize equipment maintenance and facilitate decision-making to continue improving our performance in supplying industrial gases to our customers.

By automating and centralizing its operations, the Group can also optimize plant performance, especially in terms of energy consumption - to deliver higher efficiency and to reduce its environmental footprint (in terms of indirect CO2 emissions avoided).

Discover the video of our operations optimization center in Dubai

Interacting with our customers

Offering customized, digital services to our 3.7 million customers and patients around the world is key. Air Liquide implements a multichannel approach for best-in-market customer experience. 

Customer intimacy also sometimes means to co-construct the offer together with our customers by applying user research. For example, Air Liquide has pioneered Qlixbi. Easing the difficult work of welders, this breakthrough offer includes a new generation gas cylinder and a suite of digital solutions designed with welders, for welders. Over 700 welders, actual Air Liquide customers, were involved in the innovation process. This collaboration resulted in a completely new gas cylinder solution. It combines safety and ergonomics with the advantages of IoT technology provided by ALIZENT and new functionalities offered by its digital component.

Ecosystems for an agile organization

As part of its open innovation approach, Air Liquide continues to develop its external partnerships, particularly with startups, to accelerate innovation and the digital transformation for the benefit of  the customer experience.

Air Liquide’s first Data Summit took place in 2019, on the "Assets, Customers, Ecosystems" theme.  The event gathered more than 150 persons, composed of a wide range of business leaders, managers and IT experts from the Group as well as from external companies, having the opportunity to  exchange on the role of data in value creation for the industry. Find the key insights of our data summit in the white paper below.

Discover the Data Summit white paper

2019 Air Liquide Data Summit

By connecting to innovation ecosystems around the world, Air Liquide is able to identify relevant technologies and reduce development time that will benefit our customers and patients. 

For example, the collaboration with Techstars has enabled the Group to carry out several pilot projects with startups. One of such partnerships is the collaboration with the start-up Wakeo that was recognised by the “King of the Supply Chain Innovation Award” in 2019.

Facilitating the development of an even more agile organization also depends on improving the experience of our internal communities. Designed for and with employees, new ways of working are tested and developed within the Group. For example, real-life video tutorials have been produced in conjunction with the startup SpeachMe to provide easier access to technical procedures and help technicians during breakdowns and/or routine repairs because digital transformation at Air Liquide is all about simplifying and enhancing the experience of our customers, patients and employees.

Discover how we leverage data to bring value to our assets, customers and ecosystems

Know more