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A true partner is Always There

Published on March 27, 2024

4 minutes


All essential products and services need to be founded on quality and timeliness, but none present a greater need for reliability and urgency than healthcare. Patient outcomes, and indeed lives, are at stake.

For decades, Air Liquide has been a major player in the healthcare sector, providing medical gases and related services to 20,000 hospitals and clinics in the world. In addition to the medical gases themselves, we address storage capacities and cylinder management in departments; piping required for bedside gases, and in operating rooms; and monitoring of all parameters related to medical gases thanks to digital solutions.

Today, the Group takes its commitment further, by being a partner of choice for the healthcare professionals working in hospitals and care facilities. This led Air Liquide to create “Always There”, a completely new value proposition to provide facilities with unparalleled medical gas supply reliability and seamless onsite gas management, in a sustainable way. At its heart: the ability to free up caregivers to allow them to focus their energy on advancing patient care.


The “Always There” value proposition is the result of a survey of more than 100 healthcare professionals, ranging from front-line doctors and nursing teams to technical experts, administrators and procurers. We drew respondents from across the sector, including emergency, surgical, intensive care and respiratory care units around the world.

“Always There” is founded on three pillars:

  • Guaranteeing supply, to bring healthcare professionals peace of mind, by making medical gases available in times of calm and crisis, and by strengthening supply chains.
  • Simplifying gas management, combining the best of technology, expertise and highly committed teams to deliver complete medical gas management, freeing hospital staff for patient care.
  • Reducing carbon footprint, by providing medical gases produced from renewable sources while reducing waste.


Ramping up simplicity

Across our portfolio, we aim to simplify the management and use of gases by stepping up products and services for the benefit of caregivers and patient safety.


healthcare professionals surveyed to create the “Always There” value proposition

The Group provides hospitals with medical gases and advanced medical devices that are combined to treat respiratory failure, from intensive care units to patients’ beds. Beyond the therapy offer, Air Liquide provides dedicated services with training and 24/7 support for technical and clinical assistance.
Dr Marcial Rey, Director of Anaesthesiology and Resuscitation at Hospital Povisa Vigo, Spain, explains: “The gas administration system provided by Air Liquide Healthcare eases the healthcare professionals to start the treatment. Another aspect is the support of Air Liquide teams in training healthcare professionals responsible for assembling the system, handling it and delivering of the treatment itself.”

In a sector that highly depends on reliability, Air Liquide is thus a trusted partner relying on a “rational use of technology and innovation to improve patient health and support professionals in implementing these improvements”.

Reducing the carbon emissions of hospitals

Sustainability being a key part of “Always There”, the Group also supports the healthcare sector in their objective to reduce their carbon footprint. For instance, in 2023, the Ikazia Hospital in Rotterdam (The Netherlands) chose liquid oxygen with the ECO ORIGIN™ solution supplied by Air Liquide Healthcare. This offer guarantees that the oxygen supplied was produced using 100% renewable energy. This helped reduce the carbon footprint for these gases by 86%(1).

Matthijs de Vroed, Sustainability Leader of the Ikazia Hospital, comments: “This reduction in our emissions means a reduction of 16,000 kg of CO2 annually. A great step towards reaching the objective of the Dutch Healthcare Green Deal that targets to reduce the carbon footprint of healthcare organizations in the country by 30% by 2026.”

How to deliver medical gases consistently and adequately?Our robust supply chain, based on local plants and backup plans, ensures continuous medical gas availability. Telemetry and technical assistance further assist healthcare providers to manage supplies more easily. We provide healthcare facilities with an all-in-one solution tailored to their needs, aiming to guarantee medical gas availability during crisis. This solution includes equipment reservations, on-site installations upgrades, and provision of emergency kits and protocols.
How to simplify the daily work of caregivers?Combining digital technology, expertise and dedicated teams, Air Liquide Healthcare can handle the comprehensive management of medical gases on-site. Our solutions feature ergonomic, compact and user-friendly oxygen mobility cylinders for safe patient transfers and personalized gas management through Air Liquide Healthcare experts to cover any customer demand. Additionally, our digital platform ensures simplified management of data, assets, and services, enhancing customer overall experience.
How to reach carbon neutrality for medical gases?At Air Liquide, we aim to reduce the CO2 emissions of gas supply. For our transportation, we will progressively transition to more environment-friendly energy solutions as we have already done for our production. By transitioning to air separation units powered with renewable electricity, Air Liquide allows its customers using the ECO ORIGIN™ offer to reduce CO2 emissions by 70 to 95% for a given product, depending on their geographies.
(1) Certified to an international ISO standard by an independent certification body.

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